SUMMARY CNC TELEDATA's staff never expect customers to “self-service” their own voice/data systems-- we will never waste the customer's time trying to figure out a problem, that is what we are paid for. We remain “technology-neutral”, and as true partners to our customers we will always consider low-tech and "no-tech" alternatives for meeting our customers' actual needs! We can service most popular manufacturers, so we do not always advise a customer to immediately purchase new systems; through our superior support plans we can enable those who own or lease a non-CNC-Teledata installation (if relatively up-to-date and installed OK), to fully enjoy their prior investments in hardware, software and staff training.

1. NEW INSTALLATIONS: FOCUS ON ACTUAL NEEDS The Proposal will be made following full consideration to all aaspects of present and future IT needs, including our products and services plus other related areas outside our immediate comfort zone and prior experience. We will stay focused on the actual needs.

1B. PRIORITIZE EXTERNAL COMMUNICATIONS The most essential purpose of any telephone service is to help serve clients and the public. Therefore, we continue to focus on improving our clients’ external communications, especially incoming calls from their clients and the public.

2. NEW INSTALLATIONS: DURABILITY To provide staying power for any business, systems need to be designed for Expandability and Flexibility in addition to being previously tested and proven to be reliable and well-engineered. Cabling/Infrastructure is designed specifically for each installation, and unique customer premises. This includes proper assessment, design, and procurement for the required racks, shelves, pipes, brackets, wiremold, raceways, panels, enclosures, and cabinets, with installation of same.

3. NEW INSTALLATIONS: EASE-OF-USE We must choose from the hundreds of overlapping features of the chosen products, and apply only the best and most appropriate features to produce an easy and productive working environment for each customer. There will be pitfalls but we strive to anticipate, find, and solve problems proactively, never waiting until a customer has to complain.

4. BROADBAND AND DATA HOSTING: HIGHER BANDWIDTH PLUS BETTER SERVICES When choosing the carrier and other managed services, we seek to provide the highest bandwidth and capacity per dollar but also take into consideration the prospective carriers’ overall customer service and proficiency in the area of internet communications (versus the PSTN voice network communications).

5. QUOTATIONS AND PROPOSALS ARE COMPLETE, GOOD-FAITH ASSESSMENTS We have already gained substantial experience with the basic and optional service needs of systems we are proposing. By including the good-faith assessment of future support services in our analysis, we are striving to go beyond every competitor and achieve the maximum return-on-investment (ROI) for our customers, together with the profitability of our own company.

6. WARRANTY SUPPORT: PROVIDE DIRECT SERVICE In the event of service problems or other customer support needs for the systems under the Warranty Support or Maintenance, our support decisions are be made in favor of fast, direct service visits, instead of frequently ineffective and time-consuming telephone and "remote" support. As always, the customer’s administrators and users should benefit as much as possible from our new systems and services, while minimizing their own time and effort!